Terms of service

Last Updated: August 11, 2025

1. Introduction Welcome to the New London Technology online store (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and online store (collectively, the “Site”). By accessing, browsing, or purchasing from our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

2. Eligibility By using our Site, you confirm that you are at least 18 years old, or that you have the legal consent of a parent or guardian. You agree that all information you provide will be accurate, complete, and current.

3. Products & Services a. Product Descriptions We strive to ensure all product descriptions, images, specifications, and pricing are accurate. However, we do not warrant that all information is error-free. Minor variations in color or design may occur due to manufacturing changes or display settings. b. Availability Product availability is subject to change without notice. We reserve the right to discontinue products or limit the quantities we sell. c. Intended Use Our radios, batteries, and related equipment may require proper licensing, registration, or certification depending on your location. It is your responsibility to comply with applicable laws and regulations before purchase and use.

4. Ordering & Payment
a. Order Acceptance Your order is an offer to purchase. We reserve the right to accept or decline any order for any reason, including product availability, errors in product or pricing information, or suspicion of fraudulent activity.
b. Payment Methods We accept major credit cards, debit cards, PayPal, and other payment options as listed during checkout. Payments are processed securely through Shopify’s payment gateway. We do not store your full payment details.
c. Pricing & Taxes All prices are in U.S. dollars unless otherwise stated. Applicable sales tax, shipping, and handling fees will be calculated at checkout.

5. Shipping & Delivery a. Shipping Times We aim to process and ship orders promptly. Estimated delivery dates are provided for reference only and are not guaranteed. b. Risk of Loss All purchases are shipped under a shipment contract. Risk of loss passes to you upon our delivery to the carrier. c. Shipping Restrictions Some products, including certain batteries and radio equipment, may be subject to shipping restrictions or special handling due to carrier or regulatory requirements.

6. Returns & Refunds Please refer to our [Return Policy] for detailed instructions on returning products. In general:
  • Items must be returned in their original condition and packaging.
  • Some items (such as custom orders, clearance products, or opened batteries) may not be eligible for return.
  • Refunds are processed back to your original payment method once we receive and inspect the returned items.
7. Warranty & Repairs Many of our products include a manufacturer’s warranty. Warranty details and coverage vary by product and manufacturer. For warranty claims:
  • Contact our customer service for assistance.
  • We may require proof of purchase and photos of the product.
  • Warranties do not cover damage due to misuse, modification, or unauthorized repairs.
8. User Accounts If you create an account, you are responsible for:
  • Maintaining the confidentiality of your login credentials.
  • All activities under your account.
  • Notifying us immediately of unauthorized use.
We reserve the right to suspend or terminate accounts that violate these Terms.

9. Intellectual Property All content on our Site — including text, images, graphics, logos, and product information — is owned by or licensed to New London Technology and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute our content without our prior written consent.

10. Prohibited Activities You agree not to:
  • Use the Site for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Engage in fraudulent transactions.
  • Misrepresent your identity or affiliation.
11. Limitation of Liability To the maximum extent permitted by law, New London Technology is not liable for:
  • Any indirect, incidental, or consequential damages arising from your use of the Site or products.
  • Losses due to misuse or unauthorized use of our products.
  • Delays or failures caused by events beyond our reasonable control.
12. Indemnification You agree to indemnify and hold harmless New London Technology, its affiliates, and employees from any claims, damages, losses, or expenses arising from your violation of these Terms or misuse of our products.

13. Third-Party Links Our Site may include links to third-party websites. We are not responsible for their content, policies, or practices.

14. Governing Law These Terms are governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles. Any disputes will be resolved exclusively in the courts located in [Campbell County, VA].

15. Changes to These Terms We may update these Terms from time to time. Changes will be posted on this page with the “Last Updated” date revised. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

16. Contact Us For questions about these Terms, please contact:
Email: support@newlondontechnology.com
Mailing Address: New London Technology, 23 Turkey Foot Road Lynchburg, VA 24502, United States.