CUSTOMER SUPPORT
New London Technology, Inc. strives to provide our valued customers with the best customer service in the industry. We have posted customer Frequently Asked Questions (FAQs) for your convenience; we recommend you check these out as they cover a wide range of useful information.
However, if these Q&A’s do not answer your questions, you may contact us by choosing the appropriate email contact address from the list below:
Return Merchandise Authorizations (RMAs)
If you have any questions regarding our RMA procedures, obtaining a Return Merchandise Authorization number, or have an inquiry regarding the status of an existing RMA, please direct your correspondence to:
Order Notifications
If you have recently been alerted with a notification email regarding a credit decline, shipping method, or address verification issue, please direct your correspondence to:
Claims
If you have recently received damaged merchandise, or if a package is missing/lost en-route, please direct your correspondence to the below address so that we may assist you with a resolution and get you your needed merchandise:
Product Information
If you have any questions regarding our carried merchandise such as item class (NOS, OEM, Open Box, Reconditioned etc.), warranty, or product description information, you may direct any of these inquiries to the below address.
Or, if you notice a possible error with a particular product’s description/specifications, please let us know using the address below as well:
General
For all other general/misc inquiries such as: account information, ordering (including rush processing), and shipping; and/or needed assistance with a recently placed order, please direct your correspondence to our customer service address below:
SUGGESTIONS/FEEDBACK
New London Technology, Inc. welcomes all customer feedback. As we are still growing, we take into consideration and investigate all avenues to better ourselves and our business practices – ultimately, to ensure the satisfaction of each and every one of our valued customers.
Recommend a Product
Click here to suggest a product(s) for New London Technology, Inc. to carry. We will be sure to investigate all possibilities to carry the product(s) you suggest.
Web Site Feedback/Inquiries
If you are having problems viewing the New London Technology, Inc. website, or Online Store, please let us know so that we may assist you. We also welcome your suggestions and/or constructive criticisms about the New London Technology, Inc. website. For either, please write to:
Excellent Experiences
Have you had a pleasurable experience with us? We would like to know about it! Praise lets us know that our hard work and dedication for customer satisfaction is appreciated. After all, we work for YOU. You may tell us about your favorable experience at:
We welcome your shared thoughts, concerns, and constructive criticisms. Your feedback is genuinely appreciated and we thank you for taking the time to write to us.
DEPARTMENTS
Purchasing
If you would like to introduce your company’s products to New London Technology, Inc., please contact our marketing department:
Advertising/Marketing
If you have a marketing proposal or would like to advertise for New London Technology, Inc. on your website, please contact our marketing department:
Public Relations
If you are a member of the press and are interested in learning more about New London Technology, Inc., please contact us: